Call Center Unit Manager Job

Employer Name: InsurCrossing	SpiderID: 2440971
Location: Windsor, Connecticut	Date Posted: 8/20/2008
Wage:	Category: Insurance
Job Code:

Job Description:

SUMMARY: Lead and direct customer service team ensuring efficient and effective capturing of Personal Insurance notices of loss. Coach, mentor and facilitate development of team members to maximize individual and organizational performance. Evaluate and manage performance objectives relative to quality, productivity and other office standards/goals as well as providing individual and team feedback on an ongoing basis. PRIMARY DUTIES: Establish and monitor individual team goals based on the overall office objectives and adherence to Best Practices. Conduct quality file reviews per office/ best practices guidelines. Implement strategies and initiatives to improve file quality and customer service. Coordinates work activity to ensure appropriate deployment of resources to maximize productivity and ensuring the highest level of service. Motivate team members by providing training, honest constructive performance feedback and counseling. Build and maintain partnerships with colleagues and business partners to promote an enterprise culture. Work with management to establish and implement a strategic staffing strategy; establish and maintain high recruiting standards to acquire high caliber of people with diverse skills and backgrounds. Effectively utilize reward system to distinguish top performers and significant achievements. Recognizes all factors of performance, business results and personal effectiveness.

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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:

Contact Name: -	Company Type: Employer
Company: InsurCrossing

City: Pasadena
State: California
Zip:

Web Site: http://www.insurcrossing.com