Customer Service Account Manager Job

Employer Name: AccountManagementCrossing	SpiderID: 2460200
Location: Verona, Wisconsin	Date Posted: 8/27/2008
Wage:	Category: Accounting/Bookkeeping
Job Code:

Job Description:

Under minimal supervision, this position performs a variety of duties associated with managing a positive customer relationship for after sales activities. The CSAM is responsible for an assigned region’s contracted and non-contracted customers. Within that region, the CSAM routinely coordinates and schedules on-site preventative and corrective maintenance service visits with customers and field service staff. In addition, the position is part of a call center oriented team which handles all initial emergency service requests, engages technical resources, and dispatches field service staff as needed. Essential Duties and Responsibilities: Coordinate a variety of on-site service activities relating to UPS, battery, generator, HVAC, fire suppression, and other related equipment. Manage customer emergency service needs during normal business hours. Coordinate all preventative and corrective maintenance visits for an assigned territory. Communicate and confirm all service visit details with appropriate customer contacts, field service staff, and other management as needed. Confirm customer contact details, equipment details, site details, and make all necessary updates in service software programs as needed. Create field service orders and maintain scheduling calendar for all work assigned to JT Packard field staff as well as sub-contractor technicians. Field battery order requests from field staff and initiate internal quoting process. Ability to manage workload independently and foresee scheduling difficulties in advance. Initiate creative solutions to meet customer needs. Qualifications: Preferred years of customer service or call center experience which demanded a high volume of communication via phone and email. Preferred years of experience in a professional office setting. An Associate’s degree in Business or a related field, or a broad knowledge of the UPS or power surety industry is preferred.

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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:

Contact Information:

Contact Name: -	Company Type: Employer
Company: AccountManagementCrossing

City: Pasadena
State: California
Zip:

Web Site: http://www.accountmanagementcrossing.com