|
|
|
|
Loan Counseling Supervisor (2008088) Job
|
| Employer Name: Bayview Financial |
SpiderID: 2489384 |
| Location: Pompano Beach, Florida |
Date Posted: 9/17/2008 |
| Wage: |
Category: Accounting/Bookkeeping |
| Job Code: 282372 |
|
Job Description:
Position Summary:
Provides daily supervision for the assigned Loan Counseling staff. Must possess high customer service skills, strong verbal and written skills, above average negotiation skills and follow up skills, ability to multi task and maintain a professional attitude at all times.
Essential Duties and Responsibilities:
Monthly reviews of the Loan Counseling Department accounts.
Monitor incoming and outgoing phone calls.
Monitor employees attendance to ensure adherence to set schedules.
Handle and respond to customer complaints.
Program call campaigns through the Davox Auto-Dialer.
Responsible for approving partial reinstatements.
Responsible for approving/denying escrow advances on accounts within the Loan Counseling Department.
Motivates and creates a positive work environment.
Prepares performance appraisals and provide feedback and recommendations to Manager
Trains and coaches the staff.
Special projects as assigned by Assistant Vice President.
Job Requirements:
Ability to work weekends and evenings as required.
Skills/Knowledge Requirements:
Must have strong working knowledge of RESPA and the Fair Debt Collection Practices Act.
Must have a high level of interpersonal, oral and written communication skills
Proficient working knowledge of Microsoft Word and Excel.
Must be detail oriented with excellent organizational skills.
Must have professional demeanor and appearance.
Must have the ability and willingness to work in a fast paced environment with a large volume of loans.
Working knowledge of Auto-Dialer and ACD systems
Experience Required
Bachelor Degree preferred. High School Diploma required. One to three years experience, preferably mortgage collections and collection supervisory experience a plus. Also preferred is the familiarity with the basics of a contact center enviroment including knowledge of a predicative outbound dialer.
**NOTE: This position will work Mon-Thurs from 12pm-9pm and Sunday from 1-5pm. **
Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required: 1
Education Required: High School
Overnight Travel:
Vacation Time:
Company Profile:
Bayview Financial is a full-service real estate investment and mortgage finance company that specializes in meeting the needs of real estate investors, mortgage companies, banks, savings institutions, and loan and securities brokers.
Contact Information:
| Contact Name: Bayview Recruiter |
Company Type: |
| Company: Bayview |
|
|
|
| City: Pompano Beach |
|
| State: Florida |
|
| Zip: 33069 |
|
Web Site: http://hostedjobs.openhire.com/epostings/jobs/submit.cfm?fuseaction=dspjob&jobid
|
|
|
|
|
|
|