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Financial Center Manager Job
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| Employer Name: BankingandFinanceCrossing |
SpiderID: 2489827 |
| Location: Austell, Georgia |
Date Posted: 9/17/2008 |
| Wage: |
Category: Banking/Mortgage |
| Job Code: 8447476 |
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Job Description:
RESPONSIBILITIES: Leads the financial center employees in establishing an environment that achieves all sales and service performance objectives, facilitates teamwork and retains the best employees. Serves as a leader by exhibiting professionalism, promoting service awareness, being operationally sound and possessing strong leadership and skills. Develops specific strategies and monitors progress to meet and exceed goals and objectives. Coaches and teaches all Financial Center to deliver exceptional service to our customers and effective in their role. Directly manages all Human Resources processes for all direct reports and oversees HR processes for teller team appraisals, disciplinary actions, individual development plan, career development training, interviews, etc. Functions as the focal point of contact for customers by greeting, assessing needs, directing to appropriate financial center personnel and performing service transactions where appropriate. Performs and or delegates service transactions for financial center to include check reorders, name address changes, safe deposit box access, account maintenance and adhere to customer service protocols. Oversees daily financial center staffing to enhance customer service levels. Serve as empowered decision maker and escalation point for all service and operational issues. Ensure Financial Center team knows and focuses on high value customers to improve their overall banking experience and retain and grow their business. Make proactive calls to high value customers and identify potential opportunities for growth of customer relationship. Works with all financial center employees to share team results, to determine areas for improvement and to develop action plans and tactics.
For more information, please click here to visit us at BankingandFinanceCrossing
For further information, please visit us online at http://www.bankingandfinancecrossing.com
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Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Contact Information:
| Contact Name: - |
Company Type: Employer |
| Company: BankingandFinanceCrossing |
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| City: Pasadena |
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| State: California |
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| Zip: |
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Web Site: http://www.bankingandfinancecrossing.com
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