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08035058 - Loss Mitigation Specialist 1 Job
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| Employer Name: Citigroup |
SpiderID: 2498222 |
| Location: O'Fallon, Missouri |
Date Posted: 9/29/2008 |
| Wage: |
Category: Collections |
| Job Code: 08035058 |
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Job Description:
Primary responsibility is Loss Mitigation. Works with borrowers to understand the borrower's intent with real estate property and works with the borrower to avoid foreclosure. Uses a computerized system for tracking, information gathering, and/or troubleshooting. Works in a goal-oriented environment to meet production indicators with minimal supervision. Operates in a goal-oriented environment, achieving individual and team performance targets and core competencies. Staffs in this family are responsible for working with borrowers using the waterfall of loss mitigation options to mitigate losses for the company.
· Answer incoming calls, return calls to customers, collect borrower financial information, analyze the best possible option for curing defaults.
· Work within investor guidelines; negotiate with borrowers, investor representatives, real estate agents and other borrower representatives to obtain the best option for CMI.
· Input information into various systems for approval and completion of cases, Citilink, DRI, Investor Systems.
Equal Opportunity Employer M/F/D/V **NOTE** The information listed within this description summary is intended to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive account of all the responsibilities, and/or minimum qualifications required of an employee assigned to this position.
No Relocation Available.
All new hires are subject to work eligibility verification via the DHS E-Verification system.
Job Requirements:
· Utilize negotiation skills to resolve delinquency issues.
· Utilize computer software to document calls, analyze customer problems, and seek resolution.
· Utilize all available tools and technology to influence customer behavior with established procedures.
· Use clear procedures and instructions to make choices among alternative choices of action.
· Requires excellent communication skills and ability to perform multiple tasks simultaneously.
· Heavy phone usage, good negotiation skills and a knowledge of default / loss mitigation.
· Good mathematical and analysis skills. Knowledge of investor requirements is a plus.
Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required: Entry-Level
Education Required: High School
Overnight Travel:
Vacation Time: 2 weeks / year
Job Benefits:
Health/Dental Benefits, Retirement Benefits, Paid Holidays, Vacations, and Sick Leave, Life and/or Disability Insurance, Tuition Reimbursement, Company Cafeteria
Company Profile:
Citi's Global Consumer Group serves consumers through retail banking, cards, and consumer finance, providing a full range of innovative and comprehensive products and services. Our businesses also offer industry-leading advanced technology, a strong worldwide presence, and a powerful global franchise.
Contact Information:
| Contact Name: Jennifer Hecht |
Company Type: Employer |
| Company: Citigroup |
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| City: O'Fallon |
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| State: Missouri |
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| Zip: 63368 |
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Web Site: http://www.careers.citigroup.com.
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