|
|
|
|
Customer Service Representative - Masterpiece Job
|
| Employer Name: Chubb Group of Insurance |
SpiderID: 2504429 |
| Location: Whitehouse Station, New Jersey |
Date Posted: 10/7/2008 |
| Wage: |
Category: Customer Service/Technical Support |
| Job Code: 5845 |
|
Job Description:
For more than 125 years, the Chubb Group of Insurance Companies has been delivering
exceptional property and casualty insurance products and services to businesses and
individuals around the world.
Today, we are the 11th largest property and casualty insurer in the United States and
have a worldwide network of some 120 offices in 28 countries staffed by 10,600
employees. The Chubb Corporation reported $50.6 billion in assets and $14.1 billion in
revenues in 2007. According to Fortune magazine, Chubb is the 176th largest U.S.-based
corporation. The magazine also includes Chubb in its list of “America’s Most Admired
Companies.” Forbes listed Chubb as one of America’s 400 Best Big Companies.
Chubb has maintained its reputation and financial stability with underwriting expertise, unparalleled customer service, unique industry-specific specialization and a deep respect for all of our employees.
Currently, Chubb is seeking a Customer Service Representative - Masterpiece for the Whitehouse Station, NJ office.
JOB DESCRIPTION:
The Masterpiece Customer Service Representative processes phone and email requests from both external and internal business partners. The Masterpiece Real Time system and on-line resources support new business quoting and the servicing of established business.
Position Description:
Provide professional, comprehensive and accurate service which focuses on the business needs of each customer.
Represent Chubb Personal Insurance as a New Business Expert and provide on-going service support to existing policies.
Handle a high volume of inbound calls, email requests and customer inquiries in a fast paced environment to contribute to established service goals of the business unit.
Utilize the Masterpiece Real Time system and all supporting workflows, reference materials and technology to ensure accuracy and consistency in premium quotes, processes and information.
Demonstrate solid product knowledge and soft sales techniques.
Initiate and maintain positive business relationships with internal and external customers.
Perform various job functions or projects as assigned by team specialists or supervisor.
Job Requirements:
Requirements
Competencies/Technical Skills:
Advanced customer service skills - experience preferred.
Strong verbal and written communication skills.
Demonstrate principles of telephone etiquette and call management
Proactive learner with the ability to work independently
Ability to handle multiple tasks and balance priorities
Strong basic PC skills including Word and Excel
Commitment to quality and accuracy.
Typing skills of 35+ words per minute.
Ability to work a flexible work schedule if needed.
Chubb prides itself on the ability to provide all employees with an extraordinary work environment which promotes teamwork, diversity and incentives for those who exceed expectations. Chubb has been recognized as one of the top 50 companies for diversity by DiversityInc magazine, one of America’s most admired companies by Forbes, and one of the top 100 companies to work for by Fortune.
Chubb offers the industries best benefits with programs that go above and beyond the normal standards. These programs include profit sharing, aggressive performance bonuses, pension plans and one of the best “promote from within” programs in the industry.
All interested applicants must apply online at http://www.chubb.apply2jobs.com/index.cfm?fuseaction=mExternal.showJob&RID=5845&CurrentPage=1
Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Contact Information:
| Contact Name: Anthony Dueitt |
Company Type: |
| Company: |
|
|
|
| City: Findlay |
|
| State: Ohio |
|
| Zip: 45840 |
|
|
|
|
|
|
|
|