|
|
|
|
Customer Account Representatives- full time! Job
|
| Employer Name: NCO |
SpiderID: 2504738 |
| Location: Canonsburg, Pennsylvania |
Date Posted: 10/8/2008 |
| Wage: |
Category: Banking/Mortgage |
| Job Code: |
|
| Number Of Openings: 10 |
|
Job Description:
Your new career is just weeks away!
Customer Account Representatives – Full time
You choose the shift starting:
9:00am, 9:30am,10:30am and 1:30pm
NCO is an industry leader in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services with over 140 offices.
We currently are seeking full time Customer Account Representatives to receive calls from customers of a major utility company regarding billing and credit-related issues.
Located in Southpointe Industrial Park just off of I-79 near Canonsburg,
we offer opportunities for advancement and great benefits, including medical, vision, dental, short and long-term disability, life insurance 401(k), discount programs, modern office environment and much more.
Starting rate: $9.50- 10.08/hour with up to $400/month incentive pay. PAID training provided on site!
Responsibilities:
· Receiving inbound calls from customers in a professional, polite, and courteous manner.
· Providing prompt resolution to customer inquiries by providing appropriate and accurate information.
· Accurately document and update records in required systems.
· Follow up in a timely manner to ensure customer satisfaction.
· Understand all programs, systems, and procedures.
· Track daily calls.
· Maintain diplomacy and tact when dealing with calls.
· Provide feedback to management concerning possible problems or areas of improvement.
· Make recommendations to implement improved processes.
· Qualifications:
· High School Diploma or higher education.
· Previous customer service and/or inbound call center experience preferred but not required. ANY customer service experience including sales, retail, food service and others qualify.
· Basic personal computer skills.
· Excellent interpersonal, written and oral communication skills.
· Ability to work in a team-fostered environment.
· Ability to prioritize and organize work in a multi-tasked environment.
Sound like what you’re looking for? Don’t miss out, forward your resume NOW!
E-mail: canonsburg.recruiter@ncogroup.com
Phone: 724-743-6310 (answers 24hrs.-call NOW!)
Fax: 724-743-6581
M/F/H/V/EOE/AA
Criminal background check required of all successful applicants.
NCO is proud to be an Affirmative Action/Equal Opportunity Employer and a Drug-Free Workplace
Job Criteria:
Start Date: 10-13-08
Position Type: Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel: None
Vacation Time: 3 weeks / year
Job Benefits:
Health/Dental Benefits, Retirement Benefits, Paid Holidays, Vacations, and Sick Leave, Life and/or Disability Insurance, Casual Dress, Other Benefits
Contact Information:
| Contact Name: Nicole Erwin |
Company Type: Employer |
| Company: NCO |
Phone: 724-743-6310 |
| Street: 11 Grandview Circle |
Fax: 724-743-6581 |
| City: Canonsburg |
|
| State: Pennsylvania |
|
| Zip: 15317 |
|
|
|
|
|
|
|
|