M1A1 Tank Turret Mechanic Resume

Desired Industry: Automotive/Mechanic	SpiderID: 21586
Desired Job Location: Asbestos, Québec	Date Posted: 7/9/2008
Type of Position: Full-Time Permanent	Availability Date: September/08
Desired Wage:
	U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience	Willing to Travel: Yes, More Than 75%
Highest Degree Attained: Other	Willing to Relocate: Yes

Objective:
My career objective is to secure a position with a proven and profitable challenging company that offers professional development and growth potential. To further build upon my academic training and experience to benefit the employer and advance my career. To obtain a challenging position where my excellent skills can be applied, as well as my knowledge used to its maximum potential in the professional environment.

Experience:
2006- Current Bilingual Mortgage Agent, Greenpoint Mortgage
The department's function is to answer customer inquiries of related issues to mortgage accounts. Multi Tasked
• Outstanding customer service/communication skills, especially fluent in speaking and writing in Spanish and English. Answered client inquiries of both a general and complex nature related to mortgage accounts. Problem Solving and analytical skills used for one call resolution. Well developed math skills to deal with account reconciliation inquiries. Resolved customer inquiries received through email and correspondence in a timely manner. Researched credit and payment disputes. Translation of documents from Spanish to English.
• Payoff: Verified sales contracts, and account requirements in order to produce accurate payoff statements. Payoff reports follow up to ensure all tasks are processed in a timely manner.
• Loss Mitigation/Default: Gathered documentation submitted either through fax or by mail in order to complete the workout packages. Activated default packages and ordered credit reports through Equifax.
• Training/Coaching: Trained new associate in established procedures. Mentored new associates.
• Recognitions: Employee of the Month and Highest quality scores several times in 2007.

2004- 2005 Installer/Trainer, Fire Arms Training System (FATS Inc.)
Install FATS weapon simulators and train the appropriate personnel on all of the programs therein. Troubleshoot and repair simulators that may need on-site service. Retrain customers as directed. Continually upgrade working knowledge of FATS products. Ensure expense reports and all applicable paperwork is filled out in a timely manner. Assist the Service Department when needed in repairing non-operational simulators. Work with final QA to ensure simulators are completed on time. Ensure training manuals are accurate and up to date. Assist Marketing with demos and plant tours. Assist taking calls on the Customer Help Desk. Translate trainings and paperwork from English to Spanish.

1995-2004 United States Army, Sergeant-Promotable
Served as a Light Wheel Mechanic (63B20) and M1A1 Turret Mechanic (45E20). Responsible for the health, morale, welfare and training of a group of soldiers; employed applicable hands on training in conjunction with the technical publications to diagnose and troubleshoot malfunctions. Able to interpret complex schematic to isolate and identify system or component malfunctions. Trained and directs inexperienced personnel with great skill. Shared expertise and knowledge with my soldiers. Fully responsible of my soldiers actions and my own decisions. Assumed any additional responsibility with great eagerness. Took charge in the absence of senior leadership. In the event of a problem I analyzed the situation, found a solution to the problem and continue to follow up. Monitored the progress of employees, identified training needs, established priorities, and scheduled daily work. Totally dedicated to the Army, the mission, and my subordinates.

1990-1994 Payless Shoe Source, Asst Manager.
Provided customer with quality service and resolve customer inquiries and complaints with tact, patience and sensitivity. Research store paperwork and maintain the employee’s payroll. Responsible for the store inventory. Performed weekly schedules, and supervised a group of employees.

Education:
1994-1995 Universidad del Este, Carolina Puerto Rico
2002-2003 Saint Leo University, Florida USA
2003-2003 Chattahoochee Valley Community College, Phenix City Alabama
2006-2007 Columbus Technical College, Columbus, GA (Certified Customer Care Specialist (GA, AL)

Affiliations:
US Army - Sergeant academy
Certified Tank mechanic
Certified Hummer mechanic

Skills:
Fully computer literate, including all Windows, Microsoft Word, Microsoft Excel, General Office, Power Point presentations, Windows 95/98/2000 XP. Ability to quickly and easily learn and use new software and hardware. Spanish Translator. Fluent in English and Spanish; proficient in Spanish.

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