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Operations Manager Resume
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| Desired Industry: Business/Management |
SpiderID: 21701 |
| Desired Job Location: Phoenix, Arizona |
Date Posted: 7/15/2008 |
| Type of Position: Full-Time Permanent |
Availability Date: 07/15/2008 |
| Desired Wage: |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: Other |
Willing to Relocate: No Preference |
Objective:
SENIOR OPERATIONS MANAGER
Strategic Planning ... Team Building ... Fiscal Management ... Customer Service
A dynamic, results-driven Senior Operations Manager, offering strong, decisive leadership to achieve world-class business operations with solid bottom-line performance.
Noted as a catalyst for positive change and improvement, applying business acumen and clear direction to overcome operational challenges and accelerate efficiency through the proven ability to:
• build cohesive productive teams • initiate efficient systems and processes
• develop / execute strategic plans • contain costs / maximize budget reach
• strengthen collaborative relationships • balance resource needs with corporate goals
Experience:
EXPERIENCE
ONE SOURCE MORTGAGE & INVESTMENTS Phoenix, Arizona
Sr. Operations Manager 5/04 - Present
Recruited to provide vision, leadership and operational direction to an emerging, rapid-growth company focused on helping affluent clients grow net worth by utilizing equity strategy. Met the challenges of negative numbers to achieve improved performance results and maintain financial stability in the current economic environment.
• Analyzed operations, identified profit leaks, addressed employee issues and championed new business development, dramatically accelerating base business in first year:
~ average profit per deal, from $6,300 to $10,000 +.
~ average loan size from $260,000 to $380,000.
• Crafted innovative marketing strategy to capitalize on current trends, expand budget reach and effectively segment the market, enjoying a high 40% response rate.
• Built a quality team with emphasis on optimum client service; employed a lead-by-example approach to maintain high morale and productivity with continuous improvement.
• Identify and introduce new investment vehicles and cultivate cross-industry relationships through networking and trade shows to keep the product mix fresh and marketable.
• Orchestrate educational programs / seminars to attract new clients and stimulate sales, developing trust and credibility to realize a 37% close rate, contributing 80% to overall sales.
• Reduced overhead from $116 per month to $68K per month within first year, further slashing costs to the current $42K while increasing productivity 25%.
BROKERS WORLDWIDE Elk Grove Village, Illinois
City Manager (Operations) 11/98 - 5/04
Opened the Chicago market for this international mail facility (growing to revenues of $20M annually), providing direction and decision making to drive continued growth / expansion.
• Developed and implemented technology, systems processes and policies to realize operational efficiency and outperform the other 2 U.S. facilities 15% or more annually.
• Hired, trained and motivated staff of 50+, developing a productive, focused team; noted for a high 95% employee retention rate after first year.
• Negotiated vendor contracts / service agreements with attention to pricing and quality to minimize costs and come in under budget goals as much as 40%.
EDWARD S. MANGOLD
Page 2
Home: 623/256-6199 mangold16@msn.com
EXPERIENCE continued
AMERICAN DRUG STORES dba OSCO DRUG Chicago, Illinois
Operations Manager 6/95 - 11/98
Vitalized under-performing stores, serving as a “clean-up” manager, resolving operational problems to maximize sales, gross revenues and the customer experience.
• Controlled inventory, labor and operating expenses to reduce shrinkage, meet budget goals and boost profits.
• Ensured compliance to the highest standards of quality, service and cleanliness to consistently exceed customer expectations.
• Created a positive work environment characterized by respect and accountability to raise morale, job satisfaction and overall performance.
Skills:
• build cohesive productive teams • initiate efficient systems and processes
• develop / execute strategic plans • contain costs / maximize budget reach
• strengthen collaborative relationships • balance resource needs with corporate goals
Additional Information:
PROFESSIONAL DEVELOPMENT
AMERICAN MANAGEMENT ASSOCIATION
•Effective Executive Speaking •Negotiating to Win
•Developing Executive Leadership •Interpersonal Skills for Managers
•Moving from an Operational Manager to Strategic Thinker
•How to Communicate with Diplomacy, Tact and Credibility
DONALD TRUMP UNIVERSITY
• Accelerate Your Business Growth
• Marketing Mastery Program
• Critically Evaluate Your Business Plan
ROBERT KIYOSAKI (Rich Dad Poor Dad)
Professional Coaching Program
Candidate Contact Information:
| Name: Edward Mangold |
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| Street: |
Phone: 623-256-6199 |
| City: Phoenix |
Fax: - |
| State: Arizona |
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| Zip: 85083 |
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| Web Site: |
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