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Learning and Development Resume
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| Desired Industry: Education/Teaching/Training |
SpiderID: 21838 |
| Desired Job Location: Milwaukee, Wisconsin |
Date Posted: 7/24/2008 |
| Type of Position: Full-Time Permanent |
Availability Date: |
| Desired Wage: |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: |
| Highest Degree Attained: Bachelors |
Willing to Relocate: |
Objective:
Learning and Development professional with
diverse experience in adult education, direct sales
and advertising environments. Demonstrated
relationship building, customer service and issue
resolution skills. Able to listen actively and
question extensively to identify and meet customer
needs. Consistent ability to communicate
effectively with members at all levels of an
organization.
Experience:
ACCOMPLISHMENTS
Learning and Development Training, Facilitation,
Mentoring
Conducted 72 outcome-based classes focusing
on the skills necessary for safe motorcycle
operation; resulting in reduced number of
motorcycle related accidents.
Create positive and safe learning environment for
individual needs of novice riders to build new skills
while maintaining high-challenge low-threat
surroundings.
Facilitate dynamic, learner-centered environment
requiring high level of participation to ensure
participant learning.
Appointed by peers, based on experience and
proven track record of quality instruction, to elite
four-person team to train and develop new
instructors in rider safety.
Motivated co-workers by utilizing peer mentoring
process increasing productivity, retention and
developing career path opportunities.
Process Improvement Research, Budgeting,
Analysis, Benchmarking
Researched and authored hiring model and
retention strategy framework, resulting in
decreased turnover and increased job satisfaction
of new and existing employees.
Created advertising forecasting model for print,
radio and television to manage costs, track
placement, increase coverage and improve sales
year over year.
Increased graduation rate of new trainers 70% by
identifying desired outcome, conducting gap
analysis, recommending changes and implementing
enhancements.
Improved profitability by addressing customer
issues, benchmarking against industry leaders and
introducing new products and services.
Implemented barcode technology increasing
efficiency 50% in multimedia library; designed
labels, generated numbering system, oversaw
hardware installation, and conducted just-in-time
training for staff of 50.
Quality Evaluation, Standards
Evaluate and monitor instructors to ensure the
quality of learning, coaching and safety standards
are in compliance.
Increased customer satisfaction and reduce costs
by insuring broadcast television industry standards
and practices were achieved.
Maintained customer safety, performing road test
and pre-delivery inspection of motorcycles.
PROFESSIONAL EXPERIENCE
HIGHLANDS YAMAHA, INC. Countryside, IL
2003 to 2007
One of the largest exclusive Yamaha dealerships in
the United States
Sales
Maximized dealership profitability by cross-selling
parts, accessories, financing, warranties and service
work. Applied consultative selling while working
directly with walk-in, telephone, and online
customers. Improved customer service by
addressing customer issues reasonably, showing
empathy and maintaining a positive attitude.
Participated in pricing, marketing, trade show and
promotions to increase market share. Developed
relationships with vendors and manufacture
representatives. Negotiated final sale prices and
terms. Reported to owner.
MOTORCYCLE RIDER PROGRAM Champaign, IL
1997 to Present
State funded adult education program administered
by University of Illinois, has provided motorcycle
safety training to over 65,000 novice and
experienced students since it was established in
1977
Motorcycle Safety Instructor
Facilitated outcome based, learner-centered
program by setting up the lessons and making the
content meaningful, generating activities using
small groups and reinforcing principles and content
with training aids. Taught both classroom and
range activities to classes of 12 individuals.
Administered both written and riding assessments.
Evaluated rider competence based on cumulative
results of knowledge and riding skills. Completed
and maintained site status and accident reports for
each class. Trained an average of 80 students per
season. Reported to program director.
SWELL PICTURES, INC. Chicago, IL
1994 to 2003
One of Chicagos largest video post-production
facilities creating television and radio
commercials for Anheuser-Busch, Sears, Roebuck &
Co., General Motors, and McDonalds
Video Editor
Balanced creativity, technical proficiency and
superior client service skills to create 5,000
television commercials and generate over $7 million
in billing. Scheduled editing sessions, coordinated
equipment and personnel to meet deadlines.
Worked with agency creative director and film
director to meet their creative vision. Edit images
from film onto videotape, lay down audio tracks,
and edit in graphics. Inspect videotape master for
broadcast technical standards. Release videotape
master to distribution facility for broadcast.
Education:
Bachelor of Science, Telecommunications
Minor, Speech Communications
Ball State University Muncie, IN
Skills:
Microsoft Office Products, ADP Lightspeed, Windows
and Mac OS X operating systems.
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
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