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Sales or Operations Manager Resume
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| Desired Industry: Banking/Mortgage |
SpiderID: 21881 |
| Desired Job Location: Walntu Creek, California |
Date Posted: 7/28/2008 |
| Type of Position: Full-Time Permanent |
Availability Date: 9/1/2008 |
| Desired Wage: 220000 |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, 50-75% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: No |
Objective:
The ideal position would be with a well-respected, thriving company and would include responsibilities utilizing previous experiences, strong leadership skills, effective communication abilities and a collaborative approach, as well as requiring self-initiative and entrepreneurial spirit. This position would utilize professional services expertise, business development and sales experience and leadership, as well as intellectual agility and strategic thinking skills; including, but not limited to, development, implementation and communication of high level objectives and strategies.
Day-to-day responsibilities should include leadership of a team of sales managers and/or sales professionals to ensure achievement of sales and revenue objectives, develop and implement sales, growth and account management strategies, and collaborate with business partners to achieve continued success.
Experience:
WORK EXPERIENCE:
WACHOVIA FEDERAL BANK
Mortgage Banking Executive, Wholesale Mortgage, 8/2007 ¡V Present
Senior Vice President
Responsibilities include leading a sales organization of regional managers and wholesale account executives who solicit business from mortgage brokers, as well as managing the support staff consisting of managers, underwriters, processors and mortgage sales assistants. It is critical to maintain a balance between exceeding sales targets while ensuring sound underwriting decisions and efficient process flow. This position requires partnership with many ancillary departments throughout the mortgage company.
„X 2007 Circle of Excellence winner as the 3rd highest producing leader in my role, nationwide (over $3.4 billion in funded loans).
„X 2nd highest year-to-date 2008 producing leader in my role, nationwide (over $1.2 billion in funded loans).
„X Created and implemented a business plan to achieve the objectives of growth and efficiency through specific strategies in an extremely difficult housing market.
„X Consistently achieve target customer satisfaction scores as determined by JD Powers customer service surveys.
WORLD SAVINGS
Mortgage Banking Executive, Retail Mortgage, 8/2006 ¡V 8/2007
Senior Vice President
Lead a start-up organization of 15 retail loan centers (consisting of approximately 8 ¡V 10 loan officers, a local manager, and underwriting and processing staff) in Northern California under the name of Home Loan Experts, a Division of World Savings.
„X Leased, opened and staffed several new locations.
„X Recruited and staffed with experienced retail loan officers.
„X Developed and implemented a business plan to increase loan volume through Realtors, community presence, sphere of influence and consumer direct resulting in my organization becoming the most productive division nationwide.
„X Achieved sales targets with maintaining a sound loan decision making process.
„X Developed and trained ability to broker loans to other large lenders including Wells Fargo, Washington Mutual, and Chase, resulting in an 100% increase in ¡§brokered¡¨ loans
California CLO Manager, 7/2004 ¡V 8/2006, Oakland, California
Senior Vice President
Managed an organization consisting of 80 Community Loan Officers (CLO) housed in the California Financial Centers as well as several managers and 2 Remote Operations Centers (ROCs) consisting of processors and underwriters and several managers.
„X Successfully increased retail loan production by 200% with the implementation of the following strategies:
o Created and implemented vision of the Branch Loan Program which consisted of leveraging the teller counter to generate consistent loan referrals in the Financial Centers.
o Solidified partnership with Retail Bank partners.
o Created and staffed successful internet Retail Remote Operations Centers (ROCs) to process and underwrite retail business.
o Created a blue print for the Financial Center Loan Program that was used across the country for expansion.
National Sales Manager, 8/2002 ¡V 7/2004, Oakland, California
Senior Vice President
Coordinator of the sales activities of the Field Savings Operations through a Headquarters liaison role. Specific responsibilities included coordination of new product introductions, Field Savings liaison with the Marketing Department, Rate Committee member, coordination of promotional activities, coordinator for all sales training activities, support for Field Managers¡¦ sales training activities, management of field recognition programs, support and evaluation of de novo activities, identification of training issues and coordination of their resolution and stimulation of new ideas.
„X Created basic loan training for 1900 Savings employees.
„X Developed and implemented a ¡§Loan Analysis¡¨ marketing tool to be used with Savings customers to generate interest in our loan products and to make initiating a conversation about loans easier for the tellers.
„X Worked with Marketing to create promotions and campaigns to increase the focus on loans in the branches.
„X Created a process and materials for the branches to use during ¡§sales days¡¨ and for quarterly sales kickoff meetings.
„X Made several training videos specifically related to creating a sales environment and generating consistent and solid referrals to loans and Atlas.
„X Researched, analyzed and developed a proposal for funding equity lines behind our Savings customers¡¦ non-World first mortgages.
„X Analyzed the current process for retaining existing customers and made recommendations to the Chairman of the Board to improve our retention rate.
„X Analyzed and recommended initiatives to increase deposit growth through our existing Savings customers, loan customers and non-World customers.
Senior Director, Loan Service, 3/2002 ¡V 8/2002, San Antonio, Texas
Senior Vice President
Managed the Business Services group within the Loan Service department The primary function of this department was to act as a liaison with the Information Systems Department to implement technology initiatives for all of Loan Service.
„X Successfully implemented a call routing system for all of Loan Service.
„X Created a team of Business Analysts to identify productivity enhancements within Loan Service departments. The most significant discovery led to the creation of an automated work flow system for all of Loan Service.
Kirsten D. Madsen, page 2
Portfolio Retention Director, 4/2000 ¡V 3/2002, San Antonio, Texas
Senior Vice President
Lead the department responsible for the loan customer retention efforts for World Savings. This organization consisted of an inbound call center and several outbound call centers throughout the country.
„X Opened 7 Regional Remote Operations Centers and 2 large outbound call centers in 120 days. This included working with Facilities to find and set up the sites, with ISD to configure the necessary technology and hiring and training close to 200 employees.
„X Successfully implemented dialer technology for all outbound call centers.
„X Increased customer retention by 48% through several strategies.
o Developed and implemented several outbound call campaigns to our existing customers to ensure understanding of their loan product and make recommendation for other products, if necessary.
o Created modification products that allowed the customer to remain with World Savings while meeting their current financial needs.
o Trained the Customer Service call center to uncover potential payoffs in their conversations and transfer those customers to our inbound call center of expert representatives.
Other World Savings Positions (12/94 ¡V 4/00)
„X District Loan Origination Manager
„X Preferred Mortgage Broker Representative
„X Retail Loan Representative
„X REO Sales Representative
Education:
UNIVERSITY OF CALIFORNIA AT BERKELEY, Berkeley, California
Bachelor of Arts ¡V English
Concentration on Critical Thinking and Writing
Graduated in May, 1994
Additional Information:
PERSONAL ACHIEVEMENTS:
„X Member of the U.S. Olympic Development Soccer Program
„X 12 Varsity sports letters
„X Team captain, Varsity soccer, volleyball and track
„X Soccer recruit to U.C. Berkeley
„X Primary financial support for family
„X Board Member Parkmead Active Learning School (Chair of Ways and Means)
„X Youth Soccer Coach
Candidate Contact Information:
| Name: Kirsten Madsen |
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| Street: - |
Phone: 925/984-7559 |
| City: Walnut Creek |
Fax: - |
| State: California |
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| Zip: - |
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| Web Site: |
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