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Customer Service Rep Resume
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| Desired Industry: Customer Service/Technical Support |
SpiderID: 21907 |
| Desired Job Location: Tampa, Florida |
Date Posted: 7/30/2008 |
| Type of Position: Full-Time Permanent |
Availability Date: 07-30-2008 |
| Desired Wage: 32000.00 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: Yes |
Experience:
UnitedHealth Group, Tampa, FL November 2007 - Present
Customer Care Professional (Medicare)
• Receives and responds to calls from members and providers, regarding benefits, policies, procedures and protocols
• Provides service requests to other departments as needed
• Performs other related projects and duties as assigned
• Call center environment
United Parcel Service, Tampa, FL December 2005 - November 2007
Part Time Supervisor-Management Team
• Input production numbers into the company's database nightly through Excel
• Manage hourly employees (6-8 people) in completing tasks with package handling
• Perform employee audits
• Assist customers with package information as needed
New York Life Insurance Co, Tampa, FL December 2005 - July 2006
Data Entry Specialist
• Write, Data Input and Audit insurance policies
• Scan and Process confidential insurance documents
United States Air Force, Albuquerque, NM November 2002 - August 2004
Maintenance & Production Management
• Effectively plan and schedule preventative maintenance actions
• Monitor assets through contracted maintenance repair organizations
• Prepare, present and brief equipment status of all assets daily
• Coordinate daily with Operation Schedulers and assist with maintaining flying schedule
• Ensure production supervisors, and appropriate logistics and operations commanders are advised of maintenance capabilities, limiting production factors, and adherence to maintenance schedules
• Develop and establish production schedules to meet mission requirements
Education:
Keiser College, Tallahassee, FL
Other - Advanced Medical Billing & Coding, June 2005
• Certification received
U.S. Air Force Technical School, Wichita Falls, TX
Other - Air Force Apprentice Scheduling Course, February 2003
• Integrated Maintenance Data Systems
• Time change Programs
• Presentations
• Documentations
Mount Vernon High School, Mount Vernon, NY
High School - General, June 2001
• Diploma received
Skills:
• Functional understanding of computer operating systems, data base structures and all Microsoft Office applications
• Experience in short and long range operations and maintenance planning cycles
• Experience as a supervisor working in diverse and demanding environments
• Experience with working as a team to get a particular job accomplished
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
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