Client Services, Management Resume

Desired Industry: Business/Management	SpiderID: 22021
Desired Job Location: Atlanta, Georgia	Date Posted: 8/7/2008
Type of Position: Full-Time Permanent	Availability Date: available
Desired Wage: 65,000
	U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience	Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: MBA	Willing to Relocate: No

Objective:
INNOVATIVE, FORWARD THINKING PROFESSIONAL with exceptional qualifications in admissions, client services, account management, project management, inside/outside sales and training and development. Innate ability to train and develop employees who perform daily functions in a fast paced, team environment. Ability to communicate effectively across all lines of an organization

Experience:
Critical Components, Inc. Atlanta, GA 06/2006 – Current
Inside Sales Account Manager
• Provide sales and administrative support by coordinating all pre-sales, sales, and post sales activities.
• Manage sales for Current Technology TVSS sales in Georgia, Alabama, and South Carolina.
• Increased Current Technology sales by 8.4% for the first half of 2007.
• Assist outside sales team with diverse projects to successfully accomplish sales objectives.
• Responsible for the coordination and development of monthly professional development seminars.
• Provide client and marketing support for all electrical and mechanical product lines.

New York Institute of Technology Old Westbury, NY 2/2005 – 06/2006
Assistant Director of Undergraduate Admissions
• Managed and oversaw the entire recruitment and development process of the Connecticut state region.
• Designed and implements strategically focused recruitment training and techniques that serves as a recruitment model for various campuses. Model contributed to an increase of 29.5% in annual applicant pool in the Connecticut region.
• Oversaw and coordinated all counseling sessions with Guidance Directors and Counselors.
• Evaluated and advised undergraduate and graduate students regarding admissions requirements and procedures, program completion requirements and Higher Opportunity Education Programs available.
• Coordinated and facilitated group meetings with prospective students and provide customized academic plans in regards to degree completion and career planning.
• Advising member of various college subcommittees.
• Received recognitions from upper-level management as well as the Dean of the Department regarding my initiatives, successes and continuing efforts.

Apollo Group Jersey City, NJ 7/2004 – 2/2005
Admissions Advisor
• Recruit, evaluate and process new student admissions.
• Designed and developed recruitment strategies based on strategic models.
• Managed the evaluations of incoming student transcripts and provided academic counseling.
• Managed and maintained strict compliance with SEC and DOE regulations and procedures.
• Achieved and exceeded recruiting goals through my initiative and strategic recruiting procedures.
• Provided extensive in-house training and mentoring to new Admission Advisors.

Dreyfus Service Corporation Uniondale, NY 10/2003 – 7/2004
Client Service Specialist
• Responsible for educating and advising shareholders on the portfolio of Dreyfus’ retail financial products.
• Provided extensive and successful customer service in resolving issues, problems and inquires on a daily basis.
• Advised and educated existing shareholders on the Dreyfus Retail Product line.
• Managed, developed and maintained all investor client relationships to maximize customer service.
• Communicated directly with clients to identify and advise on highest portfolio returns.
• Achieved and earned Series 6 and 63 investment licenses.

JP Morgan Chase & Co Garden City, NY 9/1997 – 5/2002
Accounts Supervisor
• Managed all client services functions, including call center operations within the Chase Auto Finance Group.
• Prioritized and handled all escalated customer service issues in a high volume, time sensitive environment.
• Communicated and interacted daily with various departments within Chase Auto Finance to address and resolve customer concerns and issues.
• Provided extensive training, coaching, and timely feedback to customer service representatives to successfully handle and solve customer issues/concerns.
• Reduced and minimized client complaints while greatly increased customer satisfaction rating.
• Coordinated and implemented training sessions and seminars for customer service

Education:
New York Institute of Technology, Ellis College Conferred - 10/2007
Masters in Business Administration

New York Institute of Technology 12/2002
Bachelor’s Degree • Business Administration/MIS

Skills:
Proficient in MS Office Suite, Dreamweaver, Macromedia Flash, Adobe PhotoShop and Internet search applications

Reference:
available upon request

Candidate Contact Information:

Name: saj varghese
Street: -	Phone: 678-472-2394
City: duluth	Fax: -
State: Georgia
Zip: -
Web Site: