Professional Executive Resume

Desired Industry: Management	SpiderID: 22068
Desired Job Location: Salt Lake City, Utah	Date Posted: 8/11/2008
Type of Position: Full-Time Permanent	Availability Date: 09/01/08
Desired Wage: 125,000
	U.S. Work Authorization: Yes
Job Level: Management (Manager, Director)	Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Bachelors	Willing to Relocate: No

Objective:
Dear Potential Employer

I am seeking a challenging District, Regional or corporate level Management opportunity with your company, and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include significant experience in both supplying the proper support structures and developing the highest performers in both management and sales teams. As well as producing top sales teams, I am an expert in everything from daily operations to developing marketing plans and installing entire regions from scratch. Areas of fiscal management expertise range from inventory controls to loss prevention and cost/performance analysis. Because of my successes at the local level, I have been asked by several employers to provide training to and oversee management and sales operations at the regional level. I was asked because I was extremely successful at putting the support structures in place to support critical sales and fiscal goals. I would now like to leverage those contributions, along with recent comprehensive product management and client acquisition/retention experience, toward advancement to the next level with your company.

I am an enthusiastic, results-oriented professional who thrives in environments offering a challenge to provide innovative solutions. I am passionate about both sales growth and profitability. By setting high goals, I achieve high performance at every level. I am versatile and excel at partnering with others to ensure the critical implementation of marketing and business plans. I apply whatever is needed - planning, analysis, monitoring and guidance - to assure success.

As an employer, you will find me to be committed to supporting you in achieving your objectives. I am confident in my ability to exceed your expectations in this new role, and look forward to interviewing with you in the near future.

Sincerely,

Duane Ralphs

Experience:
EXECUTIVE SUMMARY

* Versatile professional with over 13 years of experience in software product and design consulting, as well as operations and fiscal management.
* Consistently selected and recruited to train and open new regions and sales forces establishing the most effective infrastructures to support sales and service goals.
* Demonstrated ability to increase revenues and profitability through consultative customer service, expert development team interaction, motivational team building, and cost containment.
* Impeccable track record of meeting and exceeding all sales targets by enabling managers and sales representatives to excel at supporting strategic growth initiatives.
* Expert in RFP/RFI processes, system analysis and design, and retail management systems encompassing Sales, Inventory Controls, Merchandising, Loss Prevention, Operations, and POS marketing.
* Demonstrated ability to increase revenues and profitability through expert program development.
* Created new revenue streams at Tomax through exceptional product representation and by engaging clients in the value of new Portal technology to their business operations.
* Creatively designed presentations that bridged communication gaps to establish vital networks for Tomax.
* Consistently spearhead highly successful employee recruitment and retention programs focused on high talent and morale building award systems.

PROFESSIONAL EXPERIENCE

TIMESHAREWARE - Kaysville, UT - Sales Executive 2007-2008
* Sales and Marketing executive that provides custom software solutions to the Resort Ownership industry, which includes Condo/Hotel, Time Share, Private Residence Clubs, Whole and Fractional Ownership and Points/Weeks based products. Products in current lineup that are represented in company offering include Property Management, Sales and Marketing and all Front and Back End Operations from the resort and executive level. Supply accurate and detailed information regarding TimeShareWare's platform technology available to all prospects and existing clients.
* SalesForce.com administrator for executive level sales staff. Implement and train on SalesForce objectives. Implement campaigns, Input account level activities for new and existing leads and contacts. Follow up on daily tasks and activities associated with individual accounts. Track all reports including daily pipeline reports and results for sales and executive staff.
* Responsible for maintaining new and existing client relations within resort ownership industry. Maintain a professional environment within company in all departments. Work closely with development team to implement new products and features based on market demands and requests from existing clients to enhance product lineup.
* Responsible to meet and exceed company sales objectives, build current pipeline and move all opportunities and leads through the sales process from marketing/qualifying through implementation and delivery of products to individual and corporate level executives at resorts around the world. Schedule and produce demonstrations to C level executives. Produce and deliver detailed proposals based on size and scope of each individual project to be price competitive and maintain company margin and sales goals.

TOMAX - Salt Lake City, UT - Solutions Consultant 2006-2007
* Actively recruited to creatively market Retail.net, the company's premiere software product supplying centralized processes for the retail environment incorporating Planning, In-season Merchandising, Workforce Management, Sore Operations, Fiscal Management, Customer Accounts, and Point of Sale.
* Lucratively introduced new product lines and acted as liaison with the development team in the planning, design and implementation of customized software solutions for clients.
* Relied on network of contacts to source, prospect and target businesses, making onsite presentations and demonstrations of product features and benefits to client stakeholders.
* Proactively collaborated in the RFP/RFI process and design of each software solution, relying on the lead analyst's technical knowledge to move the marketing message.

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* Acted as point of contact and product expert for the client, and cultivated key relationships with internal partners in support of product development and customer service.
* Followed through and oversaw all implementations at client sites, resolving all issues to ensure on time and on budget completion - to the total satisfaction of the customer.

SHOPKO STORES - Bountiful, UT - Store Manager 2003-2006
* Accountable for all P&L activities, payroll, team development, and operational performance.
* Built a $15 million store while mentoring a staff of over 110 employees in revenue growth and profitability.
* Applied resourceful team building skills to recruiting, training and developing dynamic managers, sales and office staff.
* Mitigated risks by conducting audits/inspections of departments, as well as reviewing inventory and sales data for opportunities for improvements.
* Evaluated and provided positive feedback on manager and employee performance to ensure all goals were met.
* Employed analyses tools to develop trends, spur corrective actions, and prepare reports for corporate.
* Selected by corporate as the Regional Store Manager Super Trainer.
* Facilitated ongoing training and coaching in Customer Service, Strategic Thinking, Merchandising, Employee Development, Inventory Controls/Loss Prevention, company standards/policies, and other team development topics.

BEST BUY, INC. - Murray, UT - General Manager 2002-2003
* Actively recruited to open and grow the Utah and Boise, Idaho markets upon Best Buy's entry into the region.
* Used knowledge of the industry to establish the new channel, which served to unseat the current leader, Ultimate Electronics.
* Successfully met all deliverables by establishing the proper infrastructure region wide and installing a superior sales culture that drove company objectives.
* Established multiple stores and grew the region to a $25 million producer within a single year.
* Continued to oversee initial operations with direct P&L accountability for sales and inventory assets, as well as all operations and regional fiscal performance.
* Led and nurtured a management team in maintaining all operations for the entire Utah region in 5 disciplines including Sales, Inventory, Merchandising, Loss Prevention and Operations.
* Successful trained, mentored and worked with a number of others to promote them to higher management positions.

ULTIMATE ELECTRONICS - Layton, UT - Store Manager 1994-2002
* Accountable for all planning and fiscal operations of this well known electronics and computer store, with responsibility for everything from hiring through General Ledger posting and fiscal reporting.
* Proficiently balanced the workforce and provided training and incentives for attracting and retaining the best talent in a very competitive environment.
* Key ideas and successes with retention and sales performance led to selection by Bank & Olufsen as trainer.
* Charged with and successfully built a high end sales force for the Utah market.

PRIOR POSITIONS: 1990-1994
* American Income Life Insurance Company, Sales Associate
* Roadway Package System, Independent Delivery Contractor

Education:
EDUCATION

Weber State University, Ogden, UT
Bachelor of Business Administration with Sociology minor, 1990

Training:
Embry Riddle Aeronautical University, Seattle, 2007
Ken Blanchard Situational Leadership, Denver, 1996
Tom Hopkins' Art of Sales Workshop Series, 1997
Other management and sales training seminars and workshops

Reference:
References available upon request.

Candidate Contact Information:

Name: Duane Ralphs
Street: -	Phone: 801-309-6789
City: Syracuse	Fax: -
State: Utah
Zip: -
Web Site: