Customer Service and Administrative Resume

Desired Industry: Customer Service/Technical Support	SpiderID: 22071
Desired Job Location: Saint Louis, Missouri	Date Posted: 8/11/2008
Type of Position: Full-Time Permanent	Availability Date: August 24, 2008
Desired Wage: 21,000.00+
	U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience	Willing to Travel: Yes, 25-50%
Highest Degree Attained: Other	Willing to Relocate: Yes

Objective:
To obtain a position as a Customer Service or Administrative Assistant where I can effectively use my skills and experience to contribute to the ongoing success of a thriving company.

Experience:
Africanpeace/Homelessness Corp.: Office Manager (Saint Louis, Missouri) 2005-2008
• Supervised six employees, performed the paperwork for new hires, and termination paperwork
• Processed donations, feed the homeless, provided clothing, job and housing leads
• Performed power point presentations for company and sold ads for newsletters
• Data entry, maintained filing system, customer service and network system
• Provided superior customer service using numerous computer applications that included Excel, Access, Power Point, Word, Works and Outlook
Aerotek: Call center/Customer service/Administrative Assistant (Saint Louis, Missouri) 2007-2008
• Wrote detailed reports of customer issues for supervisors
• Processed wheelchairs claims for customers
• Data entry, processed forty clients files per day
• Contacted service clients by telephone to obtain and give information and direction regarding service and installation activities
• Perform the more complex clerical duties and accounting tasks involved in the preparation and processing of patient insurance forms to initiate patient claims
Holiday Inn Select Hotel: Front Desk Agent (Saint Louis, Missouri) 2005-2007
• Contacted service clients by telephone to obtain and give information and direction regarding service and installation activities
• PBX operator, made reservations for customers over the telephone and over the counter
• Processed payments for business needs, cashier and provide information about services available in the community and respond to guests' complaints
• Maintain an inventory of vacancies, reservations and room assignments
• Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
Magellan Health Services: Claims Processor/Data Entry Processor (Saint Louis, Missouri) 1997-2005
• Managed, maintained, prepared and processed more than 300 accounts daily using AS/400 system
• Supervised accuracy of claims for Batch Entry System for SOM, GA, NC accounts
• Maintained claim files, file documentation, data entry records
• Contacted service clients by telephone to obtain and give information and direction regarding service and installation activities
• Collected carrier liability and extend benefits to patient accounts; obtain and audit medical records to compute and record patient charges
Manpower-American Family Insurance: Administrative Assistant/Receptionist (Saint Louis, Missouri) 1996-1997
• Managed, maintained, prepared and processed more than 300 accounts daily using AS/400 system
• Responsibilities may include screening calls, making travel and meeting arrangements, preparing reports and financial data, training and supervising other support staff, and customer relations
• Strong computer and internet research skills and the ability to work well with all levels of internal management
• Update and chase delegated tasks to ensure progress to deadlines
• Take initiative in manager’s absence
Snelling-A.G. Edwards/Shared Technologies: Customer Service Representative/Trouble Shooter (Saint Louis, Missouri) 1996-1997
• Contacted service clients by telephone to obtain and give information and direction regarding service and installation activities
• Compose correspondence/reports for own or manager’s signature
• Arrange essential mail in priority action order for boss
• Check deadlines on incoming requests and put preliminary work in play
• Process replies on own initiative or from bosses’ dictation or notes and trouble Trouble-Shot for company website, internet and intranet
Harrah’s Saint Louis Riverport Casino: Guest Safety Officer (Saint Louis, Missouri) 1997-2001
• Wrote detailed reports of customer issues for supervisors
• Compiled with all federal regulations concerning company operations
• Oversaw jackpot payments, customer service and secured funds for the casino
• Monitored security points such as doors, motion detectors, glass break detectors, all of which announced over hand held two-way radios
• Presented invention particularly relates to the system of documenting cash jackpots paid by gaming machines in a casino and the system of documenting cash used to fill gaming machines

Education:
• Pharmacy Technician (Saint Louis, Missouri) 2007
• Saint Louis Community College- Associate of Applied Science Degree Information Systems Microcomputer Specialist (Saint Louis, Missouri) 2003
• Claims Processor Certification (Saint Louis, Missouri) 1997
• Saint Louis Job Corp Center- Certification in Clerical Business (Saint Louis, Missouri) 1995
• Saint Louis Job Corp Center- Certified Nursing Aide (Saint Louis, Missouri) 1995
• Watterson College- Associate of Applied Science Degree Computerized Accounting (Saint Louis, Missouri) 1992

Skills:
Certified Claims Processor Microsoft Office Suite Customer Service
10-Key Touch Report Writing Data Entry

Reference:
Mr. Eugene Hardin/Supervisor (Saint Louis, Missouri)
Phone # 314-680-4387
Ms. Bonnetta Petities/Supervisor (Baltimore, Maryland)
Phone # 410-564-9598
Dr. Doshon Farad/Professor (Saint Louis, Missouri/ Washington, D.C.)
Phone # 314-863-1042
Mr. Emuel Long/Supervisor (Saint Louis, Missouri)
Phone # 314-704-1311

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