Business Analyst and Operations Manager Resume

Desired Industry: Business/Management	SpiderID: 22231
Desired Job Location: Houston, Texas	Date Posted: 8/19/2008
Type of Position: Full-Time Permanent	Availability Date: immediately
Desired Wage: 75,000
	U.S. Work Authorization: Yes
Job Level: Management (Manager, Director)	Willing to Travel: Yes, 50-75%
Highest Degree Attained: Bachelors	Willing to Relocate: No

Objective:
Professional manager with broad-based background in business development, operations, and financial management. Expert in combining financial and business planning with tactical execution to optimize long-term gains in performance, revenues, and profitability.

Experience:
CompleteRx
A leading provider of innovative hospital pharmacy management services for acute care hospitals.

Manager of Operations Assessments: September 2005 - August 2008
.
• Needs Analysis/Due Diligence: Conducted on-site needs analysis of potential hospital pharmacy accounts. Identify both strengths and weaknesses of current pharmacy operations in regards to operational workflows, The Joint Commission, clinical programs, nursing satisfaction and financial opportunities.
• Management of Employees: Developed and managed a team to conduct the onsite needs analysis. Personally trained each individual on the proper techniques needed to effectively gather data while supporting the sales team efforts.
• Hospital Pharmacy Pro-forma: Developed hospital pharmacy pro-forma and financial proposals by utilizing current pharmacy financials, staffing rosters, utilization records, and purchase reports.
• RFP and Bids: Worked with all types of bid processes and RFP requests from government, public, private, and not-for-profit organizations. Understand the solicitation processes in order to develop the competitive pricing strategies.
• Budgets: Responsible for development of budgets and P&L for all pro-forma’s. Personally tracked and reported on all aspects of budget shortfalls.
• Communications: Responsible for interacting with varied and diverse personalities across all levels and functions.
• Presentations: Present all financial and needs analysis findings to c-suite at all sales presentations. Work with hospital CFO and accounting to verify the proposed financial numbers.
• Pharmacy Inventory: Personally developed and implemented new inventory preparation guidelines. Focused on efficiently and effectively managing the inventory processes involved in all hospital pharmacy accounts. Responsible for managing the team with pharmacy layouts, audits, and drug reconciliation processes.
• Account Implementation: Responsible for conducting employee conversions at each new account. Worked with hospital Human Resources department to ensure a seamless conversion in regards to financial compensation, benefits, and job responsibility.
• Sales and Profitability: Worked with sales directors to achieve sales department’s revenue goals. Exceeded all projected profit margins at all new accounts opened.

Fastenal Industrial Supply Company
The second largest industrial supplier in the United States.

General Manager, Temple, TX December 2004 - September 2005
Assistant Manager/Outside Sales, Austin, TX April 2004 - November 2004

• Personnel and Supervision: Interviewed, hired, trained and supervised four staff members. Delegated work responsibilities and monitored overall job performances to ensure accuracy and adherence to specifications, rules, and regulations.
• Account Management and Business Development: Responsible for managing new business development and strategic planning to maximize growth and profitability. Established growth plans for individual accounts, and personally managed account calls, presentations, and negotiations.
• Client Relations: Consistently established and maintained an exemplary network of business associates as a result of extensive interaction and strong communication skills.
• Budget Management: Responsible for financial performance analysis, business planning and development functions. Analyzed budget variances and initiated appropriate guidelines to more aggressively control expenditures and increase profitability. Established budget guidelines to operate more efficiently.
• OEM and MRO Cost Savings: Conducted detailed cost savings analysis, including both soft and hard cost, using current accounting reports, including supply spend and labor cost reports. Provided projected cost savings over weeks, months, and years.
• Industrial Procurement: Sourced and procured items including pumps, bearings, couplings, valves, pipe fittings, fasteners, tooling, machined and fabricated parts, and hydraulic and pneumatic components.
• Inventory Control/Management: Monitored inventory of products and efficiently utilized the inventory control processes in order to minimize and maintain inventory cost.
• Advertising, Promotions & Marketing: Organized, coordinated and implemented company’s advertising and marketing strategies into everyday operation.

Education:
Bachelor of Science, August 2003
Major: Hospitality Administration Minor: General Business
Stephen F. Austin State University

Affiliations:
American Society of Health-System Pharmacists (ASHP), Member
Boy Scouts of America, Eagle Scout

Skills:
• Knowledge areas include: operations; service related sales; management of employees; procurement process and efficiencies; budget development; RFP and contract bid processes; due diligence; development of financial pro-forma; conduction of on-site needs analysis; sales presentations to c-suite; communications at all levels; account management; and client retention practices.
• Proven ability to define issues, propose solutions and implement changes.
• Able to balance competing priorities while maintaining quality, timely completion of projects.
• Proficient in Microsoft Word, Excel, PowerPoint, Access, Outlook.

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