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| Desired Industry: Banking/Mortgage |
SpiderID: 22370 |
| Desired Job Location: Asbury Park, New Jersey |
Date Posted: 8/31/2008 |
| Type of Position: Full-Time Permanent |
Availability Date: |
| Desired Wage: |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: No |
| Highest Degree Attained: Bachelors |
Willing to Relocate: No |
Experience:
UBS FINANCIAL SERVICES, INC., Weehawken, NJ 2001 – 2008
Associate Director Quality Assurance Team Manager
Manage Quality Assurance team within the UBS Wealth Management Division providing relationship and portfolio solutions applications for Financial Advisors and clients. Provided support and possible solutions for discrepancies identified between business requirement documentation and application deliverables. Responsible for managing a team consisting of 5 on shore and 5 off shore QA Analysts.
• Clarified client requirements, business needs and project objectives, via feedback sessions and meetings via collaboration with all stakeholders.
• Collaborated with multiple business and development teams in order to facilitate the new Client Experience ConsultWorks platform.
• Participated in business analysis, project assessment and platform integration for various UBS Wealth Management Client Portfolio applications.
• Met with all developers and project stakeholders to lead kickoff meetings. Defined and introduced the project, team members' roles, and key deliverables.
• Mapped out timelines, milestones, communication processes, question and answer sessions.
• Generated excitement and buy-in to secure commitment to project objectives and deadlines as well as to share a group vision to start the team on a motivated track.
• Project Management for Wealth Management applications for the UBS ConsultWorks desktop.
• Worked closely with business and development teams throughout the project lifecycle.
• Coordinated project milestones and testing activities across business, development and other quality assurance teams.
• Worked closely with business and development partners in order to provide and maintain zero application defects in the production environment.
• Schedule resource allocations for all application releases.
• Provide resource allocation justifications for all major projects.
• Update/Report to Senior Management on application status.
• Create, entitle and troubleshoot user id’s using MAC software.
• Support the Automation Team for testing of applications.
• Approval of Code Drops by development to the QA Servers.
• Approval of QA Test Plans and Test Cases.
• Support use of Mercury Quality Center for defect tracking.
• Participated in the development of a formal QA Roles and Responsibilities Guidelines.
• Coordinate and maintain the QA Lab environment to always be running at production levels.
Education:
Jersey City state college, Jersey city NJ
BA in Art
Skills:
Detailed and results oriented professional with 9 years experience in quality assurance and project management. Full scope experience in testing and managing relationship and client portfolio applications resulting in providing financial branch locations and home office users with real time relationship and portfolio information for our client base.
• Systems Quality Assurance Manager with professional experience in financial services, client relationship management, and portfolio management.
• Solid background and flexibility with computer software and systems.
• Recognized for outstanding coordination skills, accuracy, reliability and team work.
• Experience with Mercury Quality Center for defect management.
• Certified on Rolm 8000CBX and 9751 PBX Software
• Certified on Rolm ACD call distribution software
Reference:
Henry Rivera Previous manager UBS
201-352-5608
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
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