Administrative Assistant Resume

Desired Industry: Clerical/General Office	SpiderID: 22947
Desired Job Location: Schwenksville, Pennsylvania	Date Posted: 10/10/2008
Type of Position: Full-Time Permanent	Availability Date: 10/20/2008
Desired Wage: 40000
	U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience	Willing to Travel: No
Highest Degree Attained: Bachelors	Willing to Relocate: No

Objective:
I am seeking a full-time position which will allow my skills and knowledge to assist your company in reaching its’ full potential.

Experience:
GMAC Horsham, PA 2001 to 2008

Commercial Lending Administrator 2006 - 2008

*Served as a key member of specialization in the Administrative Review Team. *Administrative reviews completed thoroughly and accurately with appropriate backup documentation and commentary provided. *Completed requests for required information in order to conduct thorough and accurate investigation of Security and Risk.

Personal Accomplishments:
* Consistently completed 100% of all reviews assigned within monthly deadline.
* Completed 32 hours of additional training. (20 hours required)

Dealer Service Specialist 2004 – 2006

*In this position, I was required to discount and establish contracts that comply with GMAC plan and procedures. *Identified problems and forwarded to the appropriate personnel to send back to dealer. *Supported the Sales Purchase Branch and dealer personnel as it related to contract routine, providing quality dealer and customer service. *Maintained current finance and lease programs.

Personal Accomplishments:
* In first two months of training, produced 933 contracts. Achieved average of 40 retail contracts per day with stretch goal of 50 per day.
* Discounted promptly and accurately to reach CSI objective of 5%.
* Continue to assist the Contract Purchasing Center when month end volume is high.

Customer Relations Representative/Lease Clerk 2001-2005

*Primary responsibility in Leasing department was to coordinate transportation of Lease Returns. *Processed and prepared in-house database for each unit to go on GMAC SmartLease Website. *Arranged for transportation to Auction if unit was not a successful sell. *Pursued means of achieving the highest level of customer satisfaction when handling phone calls and/or email requests through Tracking System.

Personal Accomplishments:
* Assisted in posting over 50-100 Lease Returns on website on daily basis when units were available.
* Handled an average of 191 queue calls per month out of total of 1722 during the year of 2004.

Education:
High School Diploma from Pennridge High School (Perkasie, PA)

Bachelors Degree from East Stroudsburg University
Major: Hospitality Management

Skills:
Microsoft Word
Microsoft Excel
Clerical
Customer Service
Data Entry
Team Player
Attention to detail

Reference:
1)Melinda Sink
GMAC
Supervisor
melindasink@comcast.net
(610)256-2792

2)Lori MacNeel
GMAC
Co-Worker
lorileemacneel@aol.com
(215) 659-3954

3)Diana Stiteler
Consolidated Brokerage Services
Co-Worker
dstiteler@philafin.com
(610) 539-0253

Candidate Contact Information:

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